Warranty Policy

Last Updated: July 15, 2026

At Akshora, we are committed to delivering premium-quality furniture crafted with care and precision. Our Warranty Policy outlines the coverage, limitations, and procedures for warranty claims to ensure complete transparency and customer satisfaction.

By purchasing products from https://akshora.com, you agree to the terms of this Warranty Policy.

1. Warranty Coverage

Akshora provides a limited warranty against manufacturing defects in materials and workmanship under normal residential use.

The warranty applies only to the original purchaser and is non-transferable.

2. What Is Covered

Subject to the applicable warranty period, the warranty covers:

Manufacturing defects in the product.
Structural defects in the frame.
Defects in workmanship.
Hardware failures due to manufacturing defects.
Mechanism defects (where applicable).

Akshora will inspect the product and, at its sole discretion, repair or replace the defective component or product.

3. What Is Not Covered

This warranty does not cover:

Normal wear and tear.
Scratches, dents, or cosmetic damage after delivery.
Fabric fading due to sunlight.
Damage caused by water, moisture, fire, or chemicals.
Damage caused by misuse, negligence, or improper handling.
Improper installation or assembly by unauthorized persons.
Damage caused during shifting or relocation.
Accidental damage.
Commercial or institutional use unless specifically agreed.
Natural variations in wood grain, texture, color, or finish.

4. Customized Products

Customized or made-to-order furniture is manufactured according to customer specifications.

Minor variations in color, wood grain, fabric texture, or finish are natural characteristics and shall not be considered manufacturing defects.

5. Warranty Claim Process

To request warranty service, customers must:

Contact Akshora Customer Support.
Provide the purchase invoice or proof of purchase.
Share photographs or videos clearly showing the issue.
Provide the product details and order number.

Akshora may inspect the product before approving any warranty claim.

6. Repair or Replacement

If the claim is approved, Akshora may, at its discretion:

Repair the defective product.
Replace the defective part.
Replace the complete product where necessary.
Provide an alternative solution if replacement is not possible.

Replacement products or parts may vary slightly in color or finish due to manufacturing batches.

7. Warranty Limitations

This warranty is limited to the repair or replacement of the defective product or component.

Akshora shall not be liable for any indirect, incidental, or consequential damages arising from the use of the product.

8. Customer Responsibilities

Customers are responsible for:

Using the product according to its intended purpose.
Following the care and maintenance instructions.
Protecting the product from excessive moisture, heat, and direct sunlight.
Reporting any manufacturing defect as soon as it is noticed.

9. Changes to This Warranty Policy

Akshora reserves the right to modify or update this Warranty Policy at any time without prior notice.

Any updates will be published on this page with the revised “Last Updated” date.

10. Contact Us

If you have any questions regarding this Warranty Policy or wish to submit a warranty claim, please contact us.

Akshora

🌐 Website: https://akshora.com

📧 Email: info@akshora.com

📞 Phone: +91 8770870776

📍 Address: Indore, Madhya Pradesh, India